Terms & Conditions

• 01 — Definitions & Parties
• 02 — Scope
• 03 — Ordering, quoting, contract
• 04 — Pricing, invoicing, payments
• 05 — Timelines, deliverables, acceptance
• 06 — Client obligations
• 07 — Intellectual property
• 08 — Promotion & portfolio
• 09 — Warranties & limitation of liability
• 10 — Security, maintenance, backup
• 11 — Confidentiality
• 12 — Data protection (GDPR)
• 13 — Third-party services
• 14 — Force majeure
• 15 — Suspension & termination
• 16 — Acceptable Use
• 17 — Subcontracting
• 18 — Non-solicitation
• 19 — Ethical conduct & anti-bribery
• 20 — Export controls & sanctions
• 21 — Governing law & jurisdiction
• 22 — Changes to the terms
• 23 — Final provisions
• 24 — Notices & Contact

„Furnizorul” / „Noi” — (), CUI: , Reg. Com.: , sediu: , e-mail: , telefon: .

“Client” — any legal/natural person requesting a quote, entering a contract, ordering, or using the services/website. “Contract” — the parties’ agreement (accepted quote, order, signed contract, electronic acceptance). “Services” — web/e-commerce development, apps, SEO/Ads, maintenance, backup, consulting, etc.

Interpretation

• These terms include Privacy Policy and Cookies Policy.
• Derogations are valid only in writing, agreed by both parties.
• In case of conflict between these Terms and a specific contract, the specific contract prevails.

These Terms govern website use and contractual relations regarding our services.

The website targets primarily B2B. Published information may be updated without prior notice.

Access & eligibility

• By using the site, you declare you have legal capacity to contract.
• We reserve the right to refuse projects for ethical/legal/technical reasons.
• Language versions may vary; in case of discrepancy, the Romanian version prevails.

Typical flow: inquiry → analysis → technical/financial quote → approval/contract → advance (if applicable) → execution → delivery & acceptance → invoicing.

Quotes are valid for 15 calendar days (unless stated otherwise). Usual advance is 30–50% for fixed-price projects.

Changes & content

• Change Requests: subsequent changes are budgeted separately and may extend timelines.
• Client Materials: Client provides content and ensures rights and legality.
• Collaboration includes checkpoints and documented interim approvals (changelog).

Prices are in EUR (VAT included) unless stated otherwise. We are VAT-registered. Invoicing may be in EUR or RON at the ECB/BNR rate agreed in the contract.

Third-party costs (licenses, themes, fonts, cloud/hosting, payment processors, ad budgets) are billed separately and/or directly by respective providers, as applicable.

Payment terms

• Standard due date: 10 calendar days from invoice issuance.
• Delays may incur penalties of 0.1%/day of delay (within legal limits).
• Non-payment may lead to service suspension per the “Suspension & termination” section.

Timelines are estimates and depend on Client feedback and complexity. Delivery is to staging/production or via repository.

Acceptance window: 5–10 business days. Absence of written objections implies tacit acceptance.

Handover & fixes

• Critical bugs identified during acceptance are fixed at no extra cost.
• Handover includes admin access, source code, documentation, accounts (after full payment).
• Rollback plan and changelog, where applicable.

Effective collaboration requires timely provision of information and approvals.

The Client is responsible for content legality and related rights.

Key responsibilities

• Accurate/complete materials, access credentials, timely feedback.
• Compliance with laws (copyright, trademarks, data protection, advertising).
• No use of services for illegal, abusive, or bad-practice purposes.

After full payment, the Client receives a non-exclusive right to use the deliverables for the agreed purpose.

Frameworks, libraries, and open-source/licensed components remain under their licenses.

Rights & licenses

• Reusable methodologies, scripts, and boilerplates remain the Provider’s.
• Third-party licenses are assigned/transferred to the Client per their terms.
• In case of significant payment delays, we may suspend rights until full settlement.

We may mention the project in our portfolio (name, logo, screenshots, results), unless confidentiality/embargo is agreed.

Any use of the Client’s brand complies with the provided brand guidelines.

Case studies

• Presentation focuses on objectives, solutions, and results.
• Sensitive information may be anonymised upon request.
• Extended confidentiality is agreed separately, in writing.

Services are provided “as is”, to a professional standard and within the limits of the technologies used.

We do not guarantee SEO rankings or ad KPIs; we provide due care and reasonable optimisations.

Limits

• Total liability is limited to amounts paid in the 3 months prior to the incident (except for gross negligence/intent, as per law).
• Typical exclusions: indirect loss, loss of profit/opportunity, corrupted data not covered by backup.
• Client must mitigate damages through reasonable measures.

Security via best practices (SSL, patching, hardening). Maintenance/backup apply only if contracted or included in a package.

SLAs and RPO/RTO apply strictly per the purchased package.

Shared responsibility

• Us: updates, monitoring, hardening within the contracted scope.
• Client: strong passwords, role-based access, internal policies, infrastructure budget.
• Restores are performed from the latest validated versions; windows are communicated via the SLA.

Parties keep technical/commercial information confidential, except public data or where required by authorities.

The obligation survives for 3 years after the relationship ends, unless otherwise agreed.

Exceptions & measures

• Disclosure to consultants/lawyers is permitted under confidentiality obligations.
• Documents may be marked “Confidential”.
• Breaches may lead to damages and/or injunctive relief.

See Privacy Policy. When we act as a Processor, we sign a DPA upon request. Cookies: Cookies Policy.

The Client ensures legal basis, transparency, and data subject information for its own processing.

Transfers & retention

• EU storage or, where applicable, transfers with appropriate safeguards.
• Minimum retention necessary for the purpose; technical logs kept for reasonable security periods.
• Exercising GDPR rights is handled under our policy and the contract.

Solutions may depend on third parties (hosting, CDN, payments, Google/Meta, e-mail, S3, etc.).

Their terms, SLAs, and policies apply independently of us.

Limitations

• Third-party events may affect the service; we will use reasonable efforts to mitigate.
• We recommend redundancy for critical components (multi-region, fallback).
• Third-party costs are borne separately by the Client unless otherwise provided.

The party affected by a force majeure event (per law) is excused for its duration, with prompt notice.

After the event ends, obligations resume within a reasonable time.

Examples

• Natural disasters, conflicts, government actions, widespread utility outages.
• Major cybersecurity incidents at global network level.
• General strikes blocking essential services.

We may suspend services for non-payment/abuse/breach of law/terms, after notice.

Termination for cause (immediate) or convenience (e.g., 15 days’ notice).

Consequences

• Client pays for work performed; access may be withheld until full payment.
• Data may be exported upon request, in available formats, within contractual limits.
• Clauses that by nature survive (IP, confidentiality, liability) remain applicable.

Using the services for illegal activities, fraud, malware distribution, copyright infringement, or abusive data collection is prohibited.

We reserve the right to block/suspend, with notice, in cases of abuse or risk to infrastructure/third parties.

Prohibited examples

• Spam, aggressive scraping, DDoS, brute force.
• Defamatory, obscene, xenophobic, or hate-inciting content.
• Infringing third-party trademarks and copyrights.

We may use subcontractors/specialists to deliver services, remaining responsible to the Client.

Subcontractors are subject to confidentiality obligations and, where applicable, a DPA.

Transparency

• Upon request, we can disclose the role of key subcontractors.
• Major changes to personal-data sub-processors are notified under the DPA.
• The Client may not unreasonably restrict the use of industry-standard subcontractors.

During the contract and 6 months after, the Client will not hire or directly solicit our involved staff without written consent.

Breaches may incur a fee equal to 3 gross monthly salaries of the affected person.

Exceptions

• Undirected public campaigns do not constitute solicitation.
• Written agreements may set controlled transfers.
• This clause does not restrict an individual’s right to apply voluntarily to public positions.

Parties commit to comply with applicable anti-corruption laws and avoid conflicts of interest.

Gifts/hospitality must be reasonable, transparent, and compliant with internal policies.

Reporting

• Any suspicion must be reported promptly to the relevant party.
• We reserve the right to terminate in case of serious violations.
• Cooperation with legitimate authority investigations.

The Client declares it is not on sanctions lists and will not use the services for purposes prohibited by export/sanctions regulations.

Any breach entitles immediate suspension/termination.

Compliance

• Compliance with EU/RO regulations and, where applicable, US/UK.
• No deliveries to prohibited jurisdictions/listings.
• Client guarantees compliance by affiliates and partners.

Romanian law applies. Disputes are resolved by the competent courts at the Provider’s registered office (e.g., Bihor), unless the law provides otherwise.

Parties will attempt amicable settlement within 30 days.

Contract language

• The official language is Romanian; translations are for convenience.
• In case of discrepancy, the Romanian version prevails.
• Electronic signatures are recognised under applicable law.

We may update the Terms periodically; the current version and date appear on this page.

Continued use after changes implies acceptance.

Change notifications

• For significant changes, we may post a notice on the site or send an e-mail (where applicable).
• Ongoing contracts remain governed by the agreed version, except for extensions.
• Updates take effect upon publication unless stated otherwise.

This document, together with associated policies, constitutes the entire agreement between the parties regarding its subject matter.

If any clause becomes invalid, the remainder stays in force. Rights/obligations may be assigned only with the other Party’s written consent, subject to legal exceptions.

Electronic & evidentiary

• Electronic approvals/acceptances (e-mail, platforms) may produce legal effects.
• Logs, changelogs, reports, and commits may serve as evidence of deliveries.
• Clauses that by nature survive remain applicable after termination.

Notices are sent to: . For personal data matters, see the Privacy Policy.

Useful links: Privacy Policy • Cookies Policy • Sitemap

Company details

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• Registered office:
• E-mail: • Phone: