Terms and conditions

1. Information about the operator

The docodex.com website is managed by Docodex S.R.L., with registered office in Romania, Bihor county, Cihei village, Str. Violinists no. 7, CUI RO48346026, No. Trade Register J05/1587/2023. The public brand used is Docodex.

You can contact us at office@docodex.com or by phone at 0733 903 474 / 0733 903 473.

2. Scope

These terms apply to the use of the website, forms, requests for offers, schedules, the client portal, the affiliate portal and commercial communication with Docodex.

The information published on the website has the purpose of presentation and information. They do not represent a firm commercial offer. An offer becomes applicable only after the transmission of a concrete proposal, its acceptance by the client and, as the case may be, the issuance of an invoice, the signing of a contract or written confirmation by email.

3. Services offered

Docodex can provide services such as presentation websites, online stores, web applications, mobile applications, SEO, Google Ads, Meta Ads, TikTok Ads, website maintenance, security, backup, digital consulting, business digitalization, technical configurations and other individually agreed digital services.

The services can be provided in the form of standard packages, custom projects, monthly subscriptions or specific interventions.

4. Offers, orders and contracting

A request sent through the website does not oblige Docodex to accept the project. We reserve the right to refuse requests that are incomplete, unclear, incompatible with our services, illegal, abusive or contrary to good professional practices.

An order can be confirmed by accepted offer, contract, invoice, advance payment or written confirmation by email. The specific conditions of each project, including the price, terms, deliverables, stages, guarantees and responsibilities of the parties, are established in the offer, contract or agreed communication.

5. Prices and payment

Prices can be expressed in RON, EUR or other agreed currency. Payment can be requested in full, in advance, in installments, monthly or according to a structure established in the offer/contract.

For advertising services, media budgets paid to Google, Meta, TikTok or other providers are separate from Docodex fees, unless otherwise stated in writing.

6. Cancellation, suspension and refund

The client can request the cancellation or suspension of the collaboration, but the amounts related to the works already performed, the stages started, the licenses purchased, external services, consulting time or non-refundable costs may remain due.

Reimbursements are analyzed on a case-by-case basis, depending on the type of service, the stage of the project, the time already allocated, the external costs and the provisions of the offer/contract. For subscriptions, cancellation is usually applied for future periods, not retroactively for services already provided.

7. Responsibilities of the customer

The client is responsible for providing correct information, materials on which he has rights of use, necessary access data, feedback within the agreed terms and clear approvals for the project stages.

The client is responsible for the content sent for publication, including texts, images, logos, documents, products, prices, commercial policies and any materials provided to Docodex.

8. Hosting, domains and third-party services

Docodex can recommend, configure or purchase hosting services, domains, email, licenses, APIs, plugins, themes, fonts, images, analytics services or other external tools on behalf of the client. Hosting is provided by third parties, for example IONOS or other approved providers.

Third-party services and licenses are governed by the terms of the respective providers. Docodex is not responsible for interruptions, changes, limitations, suspensions, price increases or errors caused by external suppliers.

9. Intellectual property rights

After full payment of the amounts owed, the client receives the right to use the custom deliverables made especially for his project, within the limits established by the offer/contract.

Docodex retains the rights to know-how, methodologies, reusable components, general modules, pre-existing code, internal processes, templates, own libraries and tools developed independently of the client's project.

Third-party licenses, themes, plugins, fonts, images, APIs or other external components do not become the property of the client except within the limits of the licenses of the respective providers.

10. Warranty and support

The support period, warranty, maintenance and included interventions are those mentioned in the offer, contract or active package. Problems caused by changes made by the client, third parties, plugins, hosting, computer attacks, external updates or improper use may require additional interventions for a fee.

11. Limitation of liability

Docodex makes reasonable efforts to deliver services to professional standards, but does not guarantee specific commercial results, fixed positions in Google, minimum sales, guaranteed conversions or performance dependent on the market, budget, competition, content, products, prices or customer decisions.

We are not responsible for indirect losses, loss of profit, interruptions caused by third parties or damages resulting from incorrect use of the website or deliverables.

12. Modification of terms

We may update these terms when legislative, technical, operational or commercial changes occur. The applicable version is the one published on the website on the date of using the service or the one agreed in the contract/offer.