Domeniul politicii
This policy applies to cancellation, suspension and refund requests for digital services provided by Docodex S.R.L.. The specific conditions accepted through the offer or contract prevail when establishing more detailed rules for the project.
Solicitarea de anulare
Cancellation is requested in writing to office@docodex.com, identifying the client and the order, offer, contract or invoice. The request becomes effective after confirmation of receipt by Docodex.
Inainte de inceperea prestarii
If the service has not started and no external costs have been incurred, the amount paid can be refunded in full. Non-recoverable costs already assumed with the client's agreement can be deducted from the amount, such as licenses, domains, third-party services, capacity reservations or commissions that cannot be recovered.
Dupa inceperea prestarii
After the start of the analysis, design, development, configuration, consulting or other service, the value of the work actually performed, the stages started or delivered and the external costs incurred is due. If the amount paid exceeds the amount due, the eligible difference is reimbursed after the calculation and written confirmation of the project situation.
For consumers, the legal rights applicable to distance contracts are respected. If the execution of the service begins during the withdrawal period at the express request of the consumer, he may owe the proportional amount for the services provided until the withdrawal communication, according to the law. After the full execution of the digital service, the right of withdrawal can cease under the legal conditions and with the necessary confirmations.
Abonamente si servicii recurente
Cancellation of a subscription produces effects for future periods, according to the notification term in the offer or contract. Periods already started, capacity reserved and services already provided are not reimbursed, unless the commercial documents provide otherwise.
Plati cu cardul si plati esuate
Online card payments are processed through NETOPIA Payments. A failed, refused or canceled payment by the customer does not produce confirmation of the order. Docodex does not store the complete card data.
For a debited payment, but which is not confirmed, the customer must contact us and send the transaction identifier, without sending the full card number, CVV code or passwords.
Rambursarea aprobata
The approved reimbursement is initiated, as a rule, through the same payment method used initially, within a maximum of 14 calendar days from the written confirmation. The actual crediting time depends on the payment processor and the issuing bank.
Exceptii
Services already performed and accepted, licenses and non-recoverable third-party services, media budgets consumed, domains, certificates, content or specially purchased assets and other costs assumed for the order, to the extent permitted by law and specified in the commercial documents, are not refundable.
Contestatii si solutionarea litigiilor
Please send us any objection first to office@docodex.com. Consumers can use the alternative dispute resolution mechanisms made available by ANPC and the European information on consumer recovery, accessible from the footer of the website.