Domeniul politicii
This policy describes how Docodex S.R.L. provides and delivers the digital services contracted through the offer, contract, invoice or written confirmation. Docodex provides services and digital deliverables; does not ship physical goods, unless this is expressly agreed in writing.
Inceperea prestarii
The performance begins after the confirmation of the order and the fulfillment of the conditions established for the project, which may include accepting the offer or signing the contract, paying the advance, providing the necessary materials and accesses and designating the persons responsible for feedback and approval.
Termenele de livrare
The estimated term and stages are those specified in the offer, contract or project plan. The term is calculated from the date on which all the starting conditions are met. The public estimates on the website are indicative and do not replace the confirmed term for the specific project.
Deadlines can be adjusted when requirements change, external dependencies appear, the client delays materials, access, feedback or approval, or an event occurs that could not reasonably be controlled by Docodex. Any relevant change is communicated to the client.
Modalitatea de prestare si predare
The services are provided remotely, unless the parties agree otherwise. The deliverables can be delivered via email, the client portal, private repository, test environment, secure link, final platform or publication on the agreed infrastructure.
Depending on the project, the delivery may include files, custom source code, access to administration, configurations, documentation, reports, campaign materials or access to the published product. Access, licenses and third-party components are also governed by the conditions of the respective providers.
Verificarea si acceptarea
The customer must check the deliverables during the acceptance period established by the offer or contract and centrally transmit the non-conformities reported to the approved requirements. Observations that represent new functions or scope changes are estimated separately.
If no other period is provided, we recommend sending the observations within a maximum of 5 working days from the delivery of the stage. The lack of an answer does not eliminate Docodex's obligation to fix the proven errors included in the scope, but it may postpone the next stages and the final deadline.
Recurring services
Maintenance, continuous development, campaign administration, monitoring and other recurring services are provided during the subscription or active retainer period, within the limits, program and capacity mentioned in the offer or contract.
Costuri si servicii externe
Hosting, domains, licenses, media budgets, payment processors and other external services are billed separately if the offer does not expressly state otherwise. The availability of these services depends on their providers.
Contact
For information about the status of delivery or delivery of an order, you can contact us at office@docodex.com or at 0733 903 474 / 0733 903 473, mentioning the offer, contract or invoice number.